On Client Interactions

On Client Interactions

I love painting because it’s a form a meditation, of God glorification, and peaceful perfection. As much as I love the act of painting and creating colors and feeling textures the most fulfilling part of my job is client interactions. Here is a recent client interaction that made my heart warm and I thought you might enjoy it too.

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I sold an original painting to a woman this week who was sweet, thoughtful, and was in a transition in her life. Two of her family members just died within the last month, one last week. I could tell she felt heavy; she had a lot on her mind, and was aware of life’s short breadth. She drove several hours to come look at one of my paintings and she decided on the spot that she wanted it for her living room. I took the painting off of the easel and wrapped it for her. Cut cardboard packaged the corners and two layers of plastic wrap held it together. I wanted to make sure the piece was wrapped around tight to protect it on her drive back home.

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As I was packing her piece, I was listening to her stories about her family, about her children, about the family members she’d just lost, about the changing dynamics of her family’s life, about the vacation she was putting hope into. And while my painting and her visit to me had no grand, life-changing impact on either of us, it was glorious to hear a human story. People rarely talk about what is real in their lives, and it was nice.

My friend and client, I pray that you are at peace. I pray my artwork brings beauty and light into your life, as that is always my prayer and my purpose. I hope that you remember that even though life is dark and hurts sometimes, that there will always be beauty and life worth living.

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This is the piece she purchased. North Gold 36″x48″ acrylic and gold leaf on canvas. Styling in these photos by Carden Interiors.

When West Elm Started Selling My Art

When West Elm Started Selling My Art

It’s funny when you think about selling artwork in a major chain; you’d think the moment would be full of celebration, cheers, and excitement!

Mine was not.

See… I had no idea West Elm has been selling my artwork for the past 6 months. Here is how I found out, and what I learned about contracting with big companies.

I received an email this past weekend from a woman I’ve never met, saying that she loves my work. She said she saw my painting in a West Elm catalog and wanted to see more of my work.

I was excited for a split second, until I realized that I don’t have a contract with West Elm. I went to their website and searched my name. On the first page of the Art & Wall Décor section of their website, a print of my painting North Gold is displayed where they have been selling it for $349 for the past few months. (Here’s the link to my painting on West Elm).christine_olmstead_west_elm_north_gold

Wonderful! At least they mention my name, but I don’t have a contract with West Elm, I’d like to know why they are infringing on my copyright. At least that was what I was thinking.

So when I learned West Elm was selling my art, I was not met with a celebratory glass of champagne and a smile. I felt extreme stress, thoughts of lawsuits, fears of copyright infringement, and mostly a lot of questions.

I did some digging and remembered that I entered a Minted competition last January where I submitted my work. The 1st, 2nd, and 3rd place winners got a cash prize and would have their work sold by West Elm and would receive 8-10% of the sale of each piece. Sounded great!

Only, I didn’t win, I didn’t expect to win after submitting my work. I did it for fun and to see what the process was like. When I didn’t win, I didn’t really think about it anymore. I didn’t invest time in my Minted account or check back. I figured it was done.

I realized that West Elm was selling my art as a result of this competition, they chose it even though I didn’t win the Minted competition. Which I didn’t understand because 1. I didn’t win. And 2. I received no communication from anyone saying that anyone was buying my work or that West Elm was selling it.

I logged into my designer profile on Minted and it also showed absolutely nothing. No sales, no messages, nothing.

I spent a lot of time on the phone with the corporate offices of both West Elm and Minted trying to figure out what happened and what authority they thought they had to sell my work without my consent and not pay me for it.

I finally got a phone call from a “Kaitlin” (bless) at Minted who informed me that they had sent me several emails trying to get my W9 form and my bank routing information.

The problem was that they had the wrong email address. I never got any messages. No one contacted me because they had incorrect contact info. And while I do feel that they could have tried a little harder to contact me (I’m very accessible online), I’m glad we finally got in touch.

So in the end, it’s all good. The whole thing was straightened out. Neither West Elm nor Minted infringed on my copyright. And while I don’t like the way in which it happened, I’m glad they brazenly went ahead advertising and selling my art because if they had waited for my permission, they never would have gotten it because it was being sent to the wrong email.

And now I’m having my celebratory glass of champagne. Cheers.